Shipping Policy

DENIZ SUPPLY AND CO
Website: https://shopvelero.com
Email: hello@shopvelero.com
Business Address: 2685 California St, Berkeley, CA 94703, USA

Last Updated: October 16, 2026

1. Order Processing Time

Orders are typically processed within 1–3 business days after payment confirmation. Orders are not processed, shipped, or delivered on weekends or public holidays.

During periods of high order volume, promotions, or unexpected operational delays, processing times may be longer. If a significant delay occurs, we will make reasonable efforts to notify you.

2. Shipping Destinations

DENIZ SUPPLY AND CO currently offers shipping to addresses within the United States, subject to product availability and shipping carrier coverage.

Please ensure that your shipping address is accurate and complete when placing your order. We are not responsible for delays or delivery issues caused by incorrect or incomplete shipping information provided by the customer.

3. Shipping Times

Estimated delivery times begin after an order has been processed and shipped.

Our estimated delivery timeframe for orders within the United States is 5–10 business days after shipment.

Please note that these timeframes are estimates only and are not guaranteed. Actual delivery times may vary depending on the destination, shipping carrier, weather conditions, holidays, and other circumstances beyond our control.

4. Shipping Costs

Shipping costs, if applicable, will be displayed at checkout before you complete your purchase.

From time to time, we may offer free shipping promotions or other shipping discounts. Any applicable conditions will be clearly communicated on our website or at checkout.

5. Order Tracking

When your order ships, you may receive a shipping confirmation email containing tracking information, if tracking is available for your shipment.

Please allow some time for tracking information to become active after the shipping confirmation has been sent.

If you have not received tracking information within a reasonable period after shipment, please contact us at hello@shopvelero.com.

6. Delayed, Lost, or Missing Shipments

Although we do our best to ensure that orders arrive within the estimated delivery timeframe, delays may occasionally occur due to carrier issues, severe weather, customs procedures where applicable, or other unforeseen circumstances.

If your order has not arrived within the estimated delivery window, please contact us at hello@shopvelero.com so we can help investigate the issue.

If your tracking information indicates that a package has been delivered but you have not received it, please check around your delivery location, with household members, or with your local carrier before contacting us.

We will review reported shipping issues and work with the shipping carrier when appropriate.

7. Incorrect Shipping Addresses

Customers are responsible for providing a correct shipping address at checkout.

If you notice an error in your shipping address, please contact us as soon as possible at hello@shopvelero.com. We cannot guarantee that address changes can be made once an order has entered processing or has been shipped.

Additional shipping charges may apply if a package must be reshipped because of an incorrect address provided by the customer, subject to applicable law.

8. Undeliverable Packages

If a package is returned to us because it is undeliverable, we will contact the customer using the contact information provided with the order to determine the next steps.

Additional shipping charges may apply for reshipment where permitted by applicable law.

9. Damaged Shipments

If your order arrives damaged, please contact us at hello@shopvelero.com with your order number, a description of the issue, and photographs of the damaged item and packaging, if available.

We will review your request and work with you to determine an appropriate resolution in accordance with our applicable policies and consumer protection laws.

10. Contact Information

If you have any questions about this Shipping Policy or need assistance with your order, please contact us:

DENIZ SUPPLY AND CO
Website: https://shopvelero.com
Email: hello@shopvelero.com
Address: 2685 California St, Berkeley, CA 94703, USA

Thank you for shopping with DENIZ SUPPLY AND CO.