Refund policy

Return and Refund Policy

DENIZ SUPPLY AND CO
Website: https://shopvelero.com
Email: hello@shopvelero.com
Business Address: 2685 California St, Berkeley, CA 94703, USA

Last Updated: October 16, 2026

1. Return Policy

At DENIZ SUPPLY AND CO, customer satisfaction is important to us. If you are not completely satisfied with your purchase, you may request a return within 30 days of receiving your order, subject to the conditions outlined in this policy.

To be eligible for a return, items must be unused, in their original condition, and returned with their original packaging, tags, and accessories, where applicable.

Proof of purchase, such as an order confirmation or receipt, is required for all return requests.

Please contact us at hello@shopvelero.com before sending any item back. We will provide instructions for the return process.

2. Items Not Eligible for Return

Certain items may not be eligible for return, where permitted by applicable law, including:

  • Items that have been used, damaged, or altered after delivery for reasons not attributable to us.

  • Personalized or custom-made products, unless they arrive defective, damaged, or otherwise do not conform to the order.

  • Perishable goods, if applicable.

  • Gift cards and other non-returnable items, where permitted by law.

  • Items specifically identified as final sale, where permitted by applicable law.

Nothing in this policy limits any mandatory rights you may have under applicable consumer protection laws.

3. Damaged, Defective, or Incorrect Items

Please inspect your order upon delivery.

If you receive an item that is damaged, defective, or different from what you ordered, contact us at hello@shopvelero.com as soon as reasonably possible.

Please include:

  • Your order number.

  • A description of the issue.

  • Photographs of the item and packaging, if applicable.

We will review your request and, where appropriate, offer a replacement, refund, or another suitable resolution in accordance with applicable law.

You will not be required to bear return shipping costs for an item tha